Q: Does the price include set up and delivery?
A: Yes the price includes basic set up for inflatables. Rental price does not include the cost of delivery although additional fees may apply for areas farther out. Remember prices do not include sales tax.
Q: Can I change the pickup time for my event:
A: While we will may not alway be able to do however we will do everything in our power to accomodate the request provided that the client provides us with ample written notice prior to the event. Additonal fees will apply for request especially if we are notified either on the day of the event and/or the 1-2 days prior.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard 4 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 2- 4 hours in advance, If this is the case, we will call the day before to confirm that someone will be at the party location. We also reserve the right to pickup the item(s) 2-4 hours after the event - client will surpervise item(s) until pickup. The client agrees to compensate Xtreme Play N Go Party Rentals for loss, theft, damage and/or cleanings especially if items are left unattended.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Xtreme Play N Go Party Rentals cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but some parks do NOT have electricity. If you want to set up at a park, you must call the park to see if they have running electricity for your rental equipment OR rent a generator. We rent generators at a reasonable cost. Some parks require a certificate of insurance - clients are responsible for checking with the parks to see if they need them (if a COI or Additionally Insured and/or special wording then an additional fee will be applied to the final total)
Q: What payments do you take?
A: Cash or Credit Cards (Residential ONLY). If paying by cash, please have exact change as our drivers do not carry cash. Commerical clients can provide Company/Organizational Checks and/or Company Credit Card!
Q: What if we need to cancel?
A: Please check out our policies page for details. We require at least 3 weeks notice for all cancellations. If the cancellation is made within the proper time period then a refund will be refunded. (This applies to residential rentals only.) Non-residential order are subject to pay the full cost of the event.
Q: Do you require a deposit?
A: Yes all orders require a Credit Card deposit 50% for rentals or you can pay full payment. Deposits are fully refundable if you cancel your order at least 3 weeks prior to your rental date (residential only)!
If you have access to an indoor facility where inflatables can be utilized then refunds wil not be offered should inclement weather become a factor for you outdoor event and/or available subsititutions may be made when advanced notice from client is given as it pertains to inclement weather. Non-residential orders are subject to pay the full cost of the event.
Q: How big are the jumps?
A: Most of our jumps/bouncers (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump or cause injuries to participates. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard or any special setup, please call our office to discuss options for setup so you will not be charge for special setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ entry access to the area where it will be set up. The jumps can weigh up to 650 pounds or more so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can´t set up on any dirty, type of rocks or gravel as the constant rubbing will wear through the vinyl jumps.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator and/or is discussed at the time of booking (your deposit/full payment constitute your understanding and agreement to all policies)
Q: Why is there a difference in pricing for non-residential rentals and/or for overnight rentals?
A: Great question. In order for us to properly maintain our equipment and to continue to provide nothing less than our abolute best we have to account for the higher volume of wear and tear that comes from non-residential rentals. Non-residential rentals range from 1-10 riders/participants. Overnight/After business hours are subject to the same policy as Non-Residental rentals as well. In additition the the information listed above Non-Residential events often times requires additional resources normally that is not associated with residential orders which oftens means additional wo(man)/power, incidentials, etc.
Q: What if it is forecasted to rain? or it is raining?
Inflatable rides cannot be used during rain, lightning & thunderstorms or high winds. If it has been forecasted that there is a 60% or more chance that it might rain on the day of your event, you have the option to cancel on the day of the event anytime before the delivery process has begun. Cancellation time is first in the morning 5-6:30 am before the originally . Refund or Rain checks will NOT be issued if the rental unit has been dispatched and on its way to your event location or has already been delivered, or in the event of the leased equipment not being used for any reason. Be aware that WE RESERVE THE RIGHT TO CANCEL YOUR RESERVATION IF INCLEMENT WEATHER IS IMMINENT, UP TO THE TIME OF DELIVERY! If you have any questions about our weather policy please call 734-484-9696. If a customer insists that we deliver the inflatable unit for their event when we have advised them to cancel or the forecast for rain and high winds is imminent and exceeds a 60% chance of rain, and additional $75.00 dollars will be due at time of delivery for drying charges to set-up the inflatable unit(s) at our company location to get all of the internal components of the inflatable dry (water does seep through the seams of the inflatable and gets inside the internal workings and baffles of the inflatable structure), drying off the accessible, outer surfaces of the inflatable unit does not mean it is dry, the netting on the walls will get wet and will mold if not thoroughly dried. Additionally the customer is responsible for repair charges for damaged inflatable units as the result of high winds being ignored and neglecting to deflate the inflatable, also, damage to the inflatable from allowing riders to use the inflatable when wet & slippery that can result in side webbing, vinyl, and seam stitching to be ripped or torn.
In the event that it does rain during your rental period. Exit the ride, but leave it in operation unless winds are exceeding 15 mph. If winds exceed 15 mph deflate the unit, cover it with a tarp, and stake down the corners of the cover tarp. After the rain and winds subside remove the cover tarp and re-inflate the unit. You can reenter the ride after it has completely dried. To speed up this process an adult can dry the ride with a towel. Absolutely, under no circumstances should riders enter the ride if it is raining or wet. Wet Vinyl is slippery and dangerous.
In addition, if winds exceed 15 mph the unit must be exited and then deflated.
If you have access to an indoor facility where inflatables can be utilized then refunds wil not be offered should inclement weather become a factor for you outdoor event.
Additional Information: NO REFUNDS for any non-inflatable rental cancelations: such as but not limited to tables, tents, chairs, face painting, carnival games, etc.
For a full list of our polices please contact the office for more detail as policies which are subject to change when updates are necessary. Policy supersedes contract.
Still have a question? Call or Write: [email@example.com] [734-484-9696]