Q: Does the price include set up and delivery?A: Yes the price includes basic set up for inflatables only if it the basic backyard setup. Rental price does not include the cost of delivery and tax although additional fees may apply for areas farther out. Remember prices online do not include sales tax and delivery less you input your start and end time, city, and any other additional information. If you are outside the delivery additional cost may apply and we will see if we can fit you in the schedule. There are extra charge for walkout basement area setup due to the steep slopes make it difficult to setup equipment.
Q: Can I change the pickup time for my event:
A: We will do everything in our power to accommodate the request provided that the client provides us with ample written notice prior to the event. Additional fees will apply for request especially if we are notified either on the day of the event and/or the 1-2 days prior. Events that are time-specific will have additional fees apply.
Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor that travel fees can be quite high. Please call our office for a current quote.
Q: Does the standard rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play.
Q: When do you set up?
A: That depends on how many rentals we have that day. Generally, we arrive before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 2- 4 hours in advance, If this is the case, we will call the day before to confirm that someone will be at the party location. We also reserve the right to pick up the item(s) 2-4 hours after the event or sometimes the following day- the client will supervise item(s) until pickup. The client agrees to compensate Xtreme Play N Go Party Rentals for loss, theft, damage, and/or cleanings especially if items are left unattended. An additional fee will be applied for time-specific delivery and/or pickup.
Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Xtreme Play N Go Party, LLC cleans and disinfects after every rental.
Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ source power such as a standard outlet or a generator. Some cords can pop your circuit breaker so we bring our own heavy-duty cords. After your event is over you can deflate your unit.
Q: What about parks? Do parks have electricity?
A: We love setting up at parks but some parks do NOT have electricity. If you want to set up at a park, you must call the park to see if they have running electricity for your rental equipment OR you will to rent a generator. We rent generators at a reasonable cost. Some parks require a certificate of insurance - clients are responsible for checking with the parks to see if they need them (if a COI or Additionally Insured and/or special wording then an additional fee will be applied to the final total). Please know that additional fees will apply for all such as park entrance fees, etc.
Q: What payments do you take?
A: For a deposit, we require Credit Cards preferrable Mastercard or Visa (Residential ONLY). Remaining balances can be paid by cash, please have exact change as our drivers do not carry cash. Commerical clients can provide Company/Organizational Checks and/or Company Credit Card such as Mastercard or Visa!
Q: Do you offer rain checks?
A: Yes we can provide a rain check. If your event is rained out and there is NO indoor backup location, you can use your deposit towards another event day to reschedule which must take place within 90 days of the original event. Product availability is not guaranteed for a rescheduled event. If the Lessee decide to cancel they will lose their deposit for RESIDENTIAL ONLY! If Lessee with Organization opts not to utilize an available indoor facility, and the Leesse wants to cancel, they are responsible for the full amount of the rental. (rain checks are non-transferable).
Q: Do you require a deposit?
A: Yes all orders require a Credit Card deposit 50% for rentals or you can pay full payment.
Q: Do we have to pay a deposit and sign the contract?
A: Absolutely. Paying the deposit and signing the contract is what guarantees your rental. If your agreement is not signed and/or we do not receive a deposit, we may not be able to come to your event (unless prior written arrangements have been made).
Q: How big are the jumps?
A: Most of our jumps/bouncers (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump or cause injuries to participates. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard or any special setup, please call our office to discuss options for setup so you will not be charge for special setup.
Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ entry access to the area where it will be set up. The jumps can weigh up to 650 pounds or more so we need a clear path with ample room.
Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), asphalt, and concrete. Sorry, we can´t set up on any dirty, type of rocks or gravel as the constant rubbing will wear through the vinyl jumps. Additional fees will apply for non-grass setups. Also, if the backyard is too steep of an area for these heavy jumps we will need to move the equipment to a more suitable area like the front yard or possibly the driveway if we are aware in advance.
Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've placed your order with deposit.
Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator and/or is discussed at the time of booking (your deposit/full payment constitute your understanding and agreement to all policies)
Q: Why is there a difference in pricing for non-residential rentals and/or for overnight rentals?
A: Great question. In order for us to properly maintain our equipment and to continue to provide nothing less than our absolute best, we have to account for the higher volume of wear and tear that comes from non-residential rentals. Non-residential rentals range from 1-10 riders/participants. Overnight/After business hours are subject to the same policy as Non-Residential rentals as well. In addition the information listed above Non-Residential events oftentimes requires additional resources normally that is not associated with residential orders which often means additional wo(man)/power, incidentals, etc.
Q: What if it is forecasted to rain? or it is raining?
A: Please see your contract in regards to your individual events rain policy. Generally, events that get rained out can use their deposit towards another event booked within 90 days (rain checks are non-transferable) of the rained-out event but the deposit shall not be refunded. A raincheck will not be issued for non-inflatable items (tents, tables, chairs, carnival games, etc.)
In the event that it does rain during your rental period. Exit the ride, but leave it in operation unless winds are exceeding 15 mph. If winds exceed 15 mph deflate the unit, cover it with a tarp, and stake down the corners of the cover tarp. After the rain and winds subside remove the cover tarp and re-inflate the unit. You can reenter the ride after it has completely dried. To speed up this process an adult can dry the ride with a towel. Absolutely, under no circumstances should riders enter the ride if it is raining or wet. Wet Vinyl is slippery and dangerous.
In addition, if winds exceed 15 mph the unit must be exited and then deflated.
If you have access to an indoor facility where inflatables can be utilized then a raincheck will not be offered should inclement weather become a factor for your outdoor event. The lessee is responsible for contacting Xtreme Play N Go either the day before or between 6-7AM on the morning of the event to discuss indoor setup or cancellation. If Leesse decides to cancel the event when an indoor facility is available then the Leesse is responsible for the full cost of the rental.
Additional Information: NO REFUNDS for any non-inflatable rental cancelations: such as but not limited to tables, tents, chairs, face painting, carnival games, etc.
For a full list of our policies please contact the office for more detail as policies which are subject to change when updates are necessary.
Still have a question? Call or Write: [firstname.lastname@example.org] [734-484-9696]